Cause
The product key is blocked either through client configuration or through other server configuration
Resolution
To resolve this issue, perform the following steps:
Obtain a new, legitimate product key.
Educate the customer about software piracy:
Visit the Genuine Microsoft Software homepage at http://www.microsoft.com/howtotell.
Refer to the EULA by pointing to Start>Run, typing Winver, and clicking End-User License Agreement
Tuesday, March 20, 2007
0xc004c001, 0xc004c008, 0xc004C812 Errors
Cause
The maximum number of unlocks allowed for retail activation has been exceeded
Resolution
To resolve this issue, perform the following steps:
Activate by phone.
Obtain a new product key.
The maximum number of unlocks allowed for retail activation has been exceeded
Resolution
To resolve this issue, perform the following steps:
Activate by phone.
Obtain a new product key.
0x80072EFD, 0x80072EE7, 0x80072F8F, 0x8004FE94 Errors
Cause
These errors indicate the Windows Activation client did not receive a response from the Windows Activation server. Any of the following could contribute to this issue:
The computer's date and time settings are incorrect.
General network-related failures occurred.
Resolution
To resolve this issue, perform the following steps:
Ensure the computer BIOS has the correct time.
Ensure Windows has the correct date and time settings.
Troubleshoot network connectivity:
If you are using a router, connect the computer directly to the WAN connection (Internet connection).
If you are using a third-party firewall or Internet security software, view the product documentation from the manufacturer for information about permitting HTTPS traffic (TCP port 443).
Turn off Automatic Proxy Settings:
Point to Start>Internet Explorer®.
Select Tools>Internet Options. Select the Connections tab and click the LAN Settings button.
Remove the check mark beside Automatically Detect settings.
Use an alternate activation method such as activation by phone.
These errors indicate the Windows Activation client did not receive a response from the Windows Activation server. Any of the following could contribute to this issue:
The computer's date and time settings are incorrect.
General network-related failures occurred.
Resolution
To resolve this issue, perform the following steps:
Ensure the computer BIOS has the correct time.
Ensure Windows has the correct date and time settings.
Troubleshoot network connectivity:
If you are using a router, connect the computer directly to the WAN connection (Internet connection).
If you are using a third-party firewall or Internet security software, view the product documentation from the manufacturer for information about permitting HTTPS traffic (TCP port 443).
Turn off Automatic Proxy Settings:
Point to Start>Internet Explorer®.
Select Tools>Internet Options. Select the Connections tab and click the LAN Settings button.
Remove the check mark beside Automatically Detect settings.
Use an alternate activation method such as activation by phone.
0x80070426 (ERROR_SERVICE_NOT_ACTIVE) Error
Cause
The Software Licensing Service is not running.
Resolution
To resolve this issue, perform the following steps:
Open the Service Control Manager.
Double-click Software Licensing Service.
Check the service status to see if it is running. If the service has been disabled, change the start-up type to Automatic.
The Software Licensing Service is not running.
Resolution
To resolve this issue, perform the following steps:
Open the Service Control Manager.
Double-click Software Licensing Service.
Check the service status to see if it is running. If the service has been disabled, change the start-up type to Automatic.
Unable to Change the Product Key
Unable to Change the Product Key
After installing Windows Vista, you may be unable to change the product key to activate Windows.
Cause
Any of the following could contribute to this issue:
The current installation of Windows Vista is not activated.
The new product key is invalid.
You have exceeded the limit of product key changes.
Product key changes for the same activation configuration ID are limited to 10.
Product key changes for different activation configuration IDs are limited to five.
The new product key is for another product (SKU).
Resolution
To resolve this issue, perform the following steps:
If Windows is not activated, follow these steps:
Start Windows, right-click Computer, and then click Properties.
Use normal activation procedures to activate Windows.
If activation fails, use Windows Activation troubleshooting techniques.
Use the troubleshooting techniques in "How to Validate the Product Key."
If the product key change is a product switch, verify the SKU update is valid.
Get the installed SKU by pointing to Start>Run and typing WINVER.
Refer to the product chart to check if it is a step up.
After installing Windows Vista, you may be unable to change the product key to activate Windows.
Cause
Any of the following could contribute to this issue:
The current installation of Windows Vista is not activated.
The new product key is invalid.
You have exceeded the limit of product key changes.
Product key changes for the same activation configuration ID are limited to 10.
Product key changes for different activation configuration IDs are limited to five.
The new product key is for another product (SKU).
Resolution
To resolve this issue, perform the following steps:
If Windows is not activated, follow these steps:
Start Windows, right-click Computer, and then click Properties.
Use normal activation procedures to activate Windows.
If activation fails, use Windows Activation troubleshooting techniques.
Use the troubleshooting techniques in "How to Validate the Product Key."
If the product key change is a product switch, verify the SKU update is valid.
Get the installed SKU by pointing to Start>Run and typing WINVER.
Refer to the product chart to check if it is a step up.
Activating Windows Vista
Windows Vista can be activated using the following methods:
Internet (default)
Phone or SMS
Modem
Activating Automatically
When you are ready to activate Windows Vista, you can start the Activation Wizard through one of the following ways:
System Control Panel
Windows Help and Support – From the table of contents, select All help>Getting Started>Installing, activating and registering Windows>Activation>Activate Windows on this Computer.
System tray icon – Three days into the grace period, the activation icon appears in the system tray. Click the icon to start the Activation Wizard.
Activating by Phone
You can activate Windows Vista by phone using either of the following methods:
Method 1
Point to Start>Run, type SLUI.EXE in the Instant Search field, and press.
When prompted for administrative privilege, click Allow.
Click Activate Windows Online Now.
After the activation fails, select Show me other ways to activate.
Choose Phone activation and follow the onscreen steps.
Method 2
Point to Start>Run, type SLUI.EXE 4 in the Instant Search field, and press.
Select the nearest location and click Next.
When prompted for administrative privilege, click Allow.
Follow the onscreen steps.
Checking Activation Status
You can check the activation status using the following steps:
Type System in the Instant Search field.
Choose System from the list.
Check the status under Windows Activation at the bottom of the page.
From this window, you can also change the product key or perform manual activation if activation has not yet taken place.
Internet (default)
Phone or SMS
Modem
Activating Automatically
When you are ready to activate Windows Vista, you can start the Activation Wizard through one of the following ways:
System Control Panel
Windows Help and Support – From the table of contents, select All help>Getting Started>Installing, activating and registering Windows>Activation>Activate Windows on this Computer.
System tray icon – Three days into the grace period, the activation icon appears in the system tray. Click the icon to start the Activation Wizard.
Activating by Phone
You can activate Windows Vista by phone using either of the following methods:
Method 1
Point to Start>Run, type SLUI.EXE in the Instant Search field, and press
When prompted for administrative privilege, click Allow.
Click Activate Windows Online Now.
After the activation fails, select Show me other ways to activate.
Choose Phone activation and follow the onscreen steps.
Method 2
Point to Start>Run, type SLUI.EXE 4 in the Instant Search field, and press
Select the nearest location and click Next.
When prompted for administrative privilege, click Allow.
Follow the onscreen steps.
Checking Activation Status
You can check the activation status using the following steps:
Type System in the Instant Search field.
Choose System from the list.
Check the status under Windows Activation at the bottom of the page.
From this window, you can also change the product key or perform manual activation if activation has not yet taken place.
Enable Windows Aero
The following settings must be enabled to use the Aero User Interface:
32-bit color
Monitor refresh rate higher than 10 Hz
Windows Vista™ theme
Windows Aero color scheme
Window frame transparency enabled
Set the color to 32 bit
Right-click the Desktop, and click Personalize.
Click Display Settings.
Click the drop-down menu under Colors, and select Highest (32 bit).
Click Apply and then OK.
The color is set to 32 bit.
Verify the Monitor Refresh Rate Is Higher than 10 Hertz
Right-click the Desktop, and click Personalize.
Click Display Settings.
Click Advanced Setting.
Click the Monitor tab.
Click the drop-down menu under Screen Refresh Rate and select a refresh rate that is higher than 10 Hertz.
Use the Windows Vista Theme
Right-click the Desktop, and click Personalize.
Click Theme.
Click the drop down menu, and select Windows Vista.
Click OK.
Select the Windows Aero Color Scheme
Right-click the Desktop, and click Personalize.
Click Window Color and Appearance.
Click Open classic appearance properties for more color options.
Click to select Windows Aero in the Color Scheme section.
Click Apply and then OK.
Enable Window Frame Transparency
Right-click the Desktop, and click Personalize.
Click Window Color and Appearance.
Verify that the Enable Transparency check box is checked.
Click OK.
Windows Aero transparency is enabled.
32-bit color
Monitor refresh rate higher than 10 Hz
Windows Vista™ theme
Windows Aero color scheme
Window frame transparency enabled
Set the color to 32 bit
Right-click the Desktop, and click Personalize.
Click Display Settings.
Click the drop-down menu under Colors, and select Highest (32 bit).
Click Apply and then OK.
The color is set to 32 bit.
Verify the Monitor Refresh Rate Is Higher than 10 Hertz
Right-click the Desktop, and click Personalize.
Click Display Settings.
Click Advanced Setting.
Click the Monitor tab.
Click the drop-down menu under Screen Refresh Rate and select a refresh rate that is higher than 10 Hertz.
Use the Windows Vista Theme
Right-click the Desktop, and click Personalize.
Click Theme.
Click the drop down menu, and select Windows Vista.
Click OK.
Select the Windows Aero Color Scheme
Right-click the Desktop, and click Personalize.
Click Window Color and Appearance.
Click Open classic appearance properties for more color options.
Click to select Windows Aero in the Color Scheme section.
Click Apply and then OK.
Enable Window Frame Transparency
Right-click the Desktop, and click Personalize.
Click Window Color and Appearance.
Verify that the Enable Transparency check box is checked.
Click OK.
Windows Aero transparency is enabled.
Recovery Environment -WinRE
The Microsoft® Windows Vista™ Recovery Environment (WinRE) helps troubleshoot issues when you cannot boot into Windows Vista. Even if Windows Vista does not load, you can still access the WinRE. The WinRE provides the following troubleshooting and recovery tools via the Sytem Recovery Options menu:
Startup Repair
Automatically fixes problems that are preventing Windows from starting
System Restore
Restores Windows to an earlier point in time
CompletePC Restore
Restores your computer from a CompletePC Backup image (only available in Microsoft® Windows Vista™ Business and Ultimate editions)
Windows Memory Diagnostic Tool
Checks your computer for memory hardware errors
Command Prompt
Opens a command prompt window
Startup Repair
Automatically fixes problems that are preventing Windows from starting
System Restore
Restores Windows to an earlier point in time
CompletePC Restore
Restores your computer from a CompletePC Backup image (only available in Microsoft® Windows Vista™ Business and Ultimate editions)
Windows Memory Diagnostic Tool
Checks your computer for memory hardware errors
Command Prompt
Opens a command prompt window
Basic Maintenance
Update Microsoft Windows Vista.
Click the Start button, click All Programs, and click Windows Update.
The Windows Update window appears.
Click Check for updates.
If there are any updates available, follow the instructions to install those updates
Run a Disk Cleanup
Click Start, type disk, and click Disk Cleanup from the list of programs that appears in the start menu above.
The Disk Cleanup Options window appears.
Click All files on this computer.
The User Account Control window appears.
Click Continue.
The Disk Cleanup for (C:) window appears.
Check all boxes except Setup Log Files and click OK.
The Disk Cleanup window appears.
Click Delete Files to permanently remove the files.
Delete the Temporary Internet Files
Click Start, and type internet options.
The Internet Options icon appears in the search results.
Click Internet Options.
Click Delete.
The Delete Browsing History window appears. Click the Delete Files button in the Temporary Internet Files section.
The temporary Internet files are deleted.
Click Close and then OK.
Defragment the hard drive
Click the Start button, and click Computer.
The Computer window appears.
Right-click Local Disk (C:) and left-click Properties.
The Local Disk (C:) Properties window appears.
Click the Tools tab, and click Defragment Now...
The User Account Control window appears.
Click Continue.
The Disk Defragmenter window appears.
Click Defragment Now.
Run the Disk Error Checking Utility
Click the Start button, and then click Computer.
Right-click the hard drive you want to scan, and then click Properties.
The OS Properties window appears.
Click the Tools tab and the Check Now button.
The User Account Control window appears.
Click Continue.
The Check Disk window appears.
Click to select the boxes next to:
Automatically fix file system errors
Scan for and attempt recovery of bad sectors
Click Start.
This process can take up to an hour or more, depending on the size of the drive.
Click the Start button, click All Programs, and click Windows Update.
The Windows Update window appears.
Click Check for updates.
If there are any updates available, follow the instructions to install those updates
Run a Disk Cleanup
Click Start, type disk, and click Disk Cleanup from the list of programs that appears in the start menu above.
The Disk Cleanup Options window appears.
Click All files on this computer.
The User Account Control window appears.
Click Continue.
The Disk Cleanup for (C:) window appears.
Check all boxes except Setup Log Files and click OK.
The Disk Cleanup window appears.
Click Delete Files to permanently remove the files.
Delete the Temporary Internet Files
Click Start, and type internet options.
The Internet Options icon appears in the search results.
Click Internet Options.
Click Delete.
The Delete Browsing History window appears. Click the Delete Files button in the Temporary Internet Files section.
The temporary Internet files are deleted.
Click Close and then OK.
Defragment the hard drive
Click the Start button, and click Computer.
The Computer window appears.
Right-click Local Disk (C:) and left-click Properties.
The Local Disk (C:) Properties window appears.
Click the Tools tab, and click Defragment Now...
The User Account Control window appears.
Click Continue.
The Disk Defragmenter window appears.
Click Defragment Now.
Run the Disk Error Checking Utility
Click the Start button, and then click Computer.
Right-click the hard drive you want to scan, and then click Properties.
The OS Properties window appears.
Click the Tools tab and the Check Now button.
The User Account Control window appears.
Click Continue.
The Check Disk window appears.
Click to select the boxes next to:
Automatically fix file system errors
Scan for and attempt recovery of bad sectors
Click Start.
This process can take up to an hour or more, depending on the size of the drive.
Backing up and restoring data in Microsoft® Windows Vista™.
Backing up and restoring data in Microsoft® Windows Vista™.
Microsoft® Windows Vista™ includes utilities that will help you back up and restore data on your computer. There are different methods of backing up your software depending on what kind of backup you need.
Back up files
This method allows you to choose individual files or folders to back up. If you have important data, such as business files, a doctoral thesis, or a book you're writing, it is a very good idea to back up your files.
Caveat: If you only back up your files it may be more difficult to restore Windows if you ever decide to reinstall. Having a full backup of your computer is a good way to quickly restore Windows Vista to a known working state.
Back up computer
This method allows you to save an image of your hard drive that you can restore to in case of hardware failure or operating system problems. If you have tweaked Windows to the point that it is just as you like it, and you want to easily restore to that state, backing up your computer is a helpful way of saving that state so you can return to it in case of problems.
Caveat: Restoring your entire computer from backup will restore Windows to a known-working state, but any files that have changed since the backup will be lost. A combination of a full computer backup and a backup of your saved files can be very helpful in this situation.
System Restore
System Restore is a program that always runs by default and creates snapshots that you can return to later if you have problems with Windows. The System Restore utility does not create a full image of your software like the Back up computer option above, and it will not return all files on your computer to the state they were when the snapshot was created.
Caveat: Some data files can be lost after a System Restore. Files might be deleted if they are not in the Data folder or any of its subfolders.
To back up files in Windows Vista™, perform the following steps:
Click the Start button, and click Control Panel.
The Control Panel window appears.
Click System and Maintenance, and then click Back Up and Restore Center.
Click Back up files. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
Choose the location to back up your files and click Next.
Choose the type of files you want to back up and click Next.
Choose how often you want to create the backup and click Save settings and start backup.
Your files are now backed up to your specified location
To restore files in Windows Vista™, perform the following steps:
Click the Start button, and click Control Panel.
The Control Panel window appears.
Click System and Maintenance, and then click Back Up and Restore Center.
Click Restore files.
Choose either to restore the latest backup or a previous backup and click Next.
Choose the folders to restore.
NOTE: To restore all files from the C: drive, click Add Folders... choose C: under Computer and click Add.
Click Next.
Choose the location you want to restore to and click Start restore.
Files are restored to the location you chose.
To create a Complete PC Backup in Windows Vista™, perform the following steps:
Click the Start button, and click Control Panel.
The Control Panel window appears.
Click System and Maintenance, and then click Back Up and Restore Center.
Click Back up computer, and follow the steps in the wizard. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
NOTE: This type of backup can only be made on a CD, DVD, or hard disk. If you use CDs or DVDs, you may need several discs. The backup program will let you know if the storage type you choose has enough space for all of your programs, system settings, and files. If there isn't enough space, you'll need a storage type that can hold more data.
Restore Windows Vista™ from a Complete PC Backup.
To restore Windows Vista™ from a Complete PC Backup, perform the following steps:
Start the computer.
Tap the key on the keyboard during the startup process until you see the Windows Advanced Options menu on the screen.
NOTE: If the Windows Advanced Options menu does not appear, restart the system and try again.
Press the key on the keyboard to select Repair Your Computer and press the key.
The System Recovery Options window appears.
Select your language and click Next.
Log in as a user with administrative rights and click OK.
Click Windows Complete PC Restore.
The Windows Complete PC Restore window appears.
Click Next.
Click Finish.
You are asked to confirm that you want to erase the existing data on the computer.
Check I confirm that I want to erase all existing data and restore the backup and click OK.
Files are restored from your backup drive.
NOTE: This may take several minutes to complete.
Windows Vista restarts when the restoration is complete.
To restore Windows Vista™ to the factory backup, perform the following steps:
NOTICE: Restoring Windows to the factory default configuration deletes all data on the C: drive. You must back up your data before performing this step or your data will be lost.
Start the computer.
Tap the key on the keyboard during the startup process until you see the Windows Advanced Options menu on the screen.
NOTE: If the Windows Advanced Options menu does not appear, restart the system and try again.
Press the key to select Repair Your Computer and press the key.
The System Recovery Options window appears.
Select your language and click Next.
Log in as a user with administrative rights and click OK.
Click Dell Factory Image Restore.
The Dell Factory Image Restore window appears.
Click Next.
Check Yes, reformat hard drive and restore system software to factory condition.
Click Next.
The factory software image is now written to your hard drive.
Click Finish to restart the computer.
Microsoft® Windows Vista™ includes utilities that will help you back up and restore data on your computer. There are different methods of backing up your software depending on what kind of backup you need.
Back up files
This method allows you to choose individual files or folders to back up. If you have important data, such as business files, a doctoral thesis, or a book you're writing, it is a very good idea to back up your files.
Caveat: If you only back up your files it may be more difficult to restore Windows if you ever decide to reinstall. Having a full backup of your computer is a good way to quickly restore Windows Vista to a known working state.
Back up computer
This method allows you to save an image of your hard drive that you can restore to in case of hardware failure or operating system problems. If you have tweaked Windows to the point that it is just as you like it, and you want to easily restore to that state, backing up your computer is a helpful way of saving that state so you can return to it in case of problems.
Caveat: Restoring your entire computer from backup will restore Windows to a known-working state, but any files that have changed since the backup will be lost. A combination of a full computer backup and a backup of your saved files can be very helpful in this situation.
System Restore
System Restore is a program that always runs by default and creates snapshots that you can return to later if you have problems with Windows. The System Restore utility does not create a full image of your software like the Back up computer option above, and it will not return all files on your computer to the state they were when the snapshot was created.
Caveat: Some data files can be lost after a System Restore. Files might be deleted if they are not in the Data folder or any of its subfolders.
To back up files in Windows Vista™, perform the following steps:
Click the Start button, and click Control Panel.
The Control Panel window appears.
Click System and Maintenance, and then click Back Up and Restore Center.
Click Back up files. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
Choose the location to back up your files and click Next.
Choose the type of files you want to back up and click Next.
Choose how often you want to create the backup and click Save settings and start backup.
Your files are now backed up to your specified location
To restore files in Windows Vista™, perform the following steps:
Click the Start button, and click Control Panel.
The Control Panel window appears.
Click System and Maintenance, and then click Back Up and Restore Center.
Click Restore files.
Choose either to restore the latest backup or a previous backup and click Next.
Choose the folders to restore.
NOTE: To restore all files from the C: drive, click Add Folders... choose C: under Computer and click Add.
Click Next.
Choose the location you want to restore to and click Start restore.
Files are restored to the location you chose.
To create a Complete PC Backup in Windows Vista™, perform the following steps:
Click the Start button, and click Control Panel.
The Control Panel window appears.
Click System and Maintenance, and then click Back Up and Restore Center.
Click Back up computer, and follow the steps in the wizard. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
NOTE: This type of backup can only be made on a CD, DVD, or hard disk. If you use CDs or DVDs, you may need several discs. The backup program will let you know if the storage type you choose has enough space for all of your programs, system settings, and files. If there isn't enough space, you'll need a storage type that can hold more data.
Restore Windows Vista™ from a Complete PC Backup.
To restore Windows Vista™ from a Complete PC Backup, perform the following steps:
Start the computer.
Tap the
NOTE: If the Windows Advanced Options menu does not appear, restart the system and try again.
Press the
The System Recovery Options window appears.
Select your language and click Next.
Log in as a user with administrative rights and click OK.
Click Windows Complete PC Restore.
The Windows Complete PC Restore window appears.
Click Next.
Click Finish.
You are asked to confirm that you want to erase the existing data on the computer.
Check I confirm that I want to erase all existing data and restore the backup and click OK.
Files are restored from your backup drive.
NOTE: This may take several minutes to complete.
Windows Vista restarts when the restoration is complete.
To restore Windows Vista™ to the factory backup, perform the following steps:
NOTICE: Restoring Windows to the factory default configuration deletes all data on the C: drive. You must back up your data before performing this step or your data will be lost.
Start the computer.
Tap the
NOTE: If the Windows Advanced Options menu does not appear, restart the system and try again.
Press the
The System Recovery Options window appears.
Select your language and click Next.
Log in as a user with administrative rights and click OK.
Click Dell Factory Image Restore.
The Dell Factory Image Restore window appears.
Click Next.
Check Yes, reformat hard drive and restore system software to factory condition.
Click Next.
The factory software image is now written to your hard drive.
Click Finish to restart the computer.
Optimize the availability of system resources for DVD playback in Windows Vista
Optimize the Resolution for DVD playback in Microsoft® Windows Vista™
To optimize the resolution for DVD playback in Vista, perform the following steps:
Click the Start button, and then click Control Panel.
The Control Panel window appears.
In the left-hand pane of Control Panel, click Classic View.
Double-click the Personalization icon.
Click Display Settings.
The Display Settings window appears.
Drag the slider to change Resolution: to 800x600 for a desktop computer, or in the case of a notebook computer, select the recommended resolution for your specific display type.
From the Colors: drop-down menu, click to select Medium (16 bit).
Click OK.
The Do you want to keep these settings? window appears.
Click Yes.
Optimizing refresh rate for DVD playback in Windows Vista™.
To optimize the refresh rate for DVD playback in Vista, perform the following steps:
Click Start and click Control Panel.
The Control Panel window appears.
In the left hand pane of Control Panel click Classic View.
Double-click the Personalization icon.
Click Display Settings.
The Display Settings window appears.
Click the Advanced Settings... button.
The graphics adapter properties window appears.
Click the Monitor tab.
Under Screen refresh rate: click the drop down box and select 75 Hertz.
The Do you want to keep these settings? window appears.
Click Yes.
Click OK on all open windows.
Set the Hardware Acceleration to Full in Microsoft® Windows Vista™
To set the hardware acceleration to full in the Microsoft Windows Vista operating system, perform the following steps:
Click the Start button, and then click Control Panel.
The Control Panel window appears.
In the left-hand pane of Control Panel, click Classic View.
Double-click the Personalization icon.
Click Display Settings.
The Display Settings window appears.
Click the Advanced Settings... button.
The graphics adapter properties window appears.
Click the Troubleshoot tab.
Click the Change settings button.
NOTE: The User Account Control window may appear. If so, click Continue.
The Display Adapter Troubleshooter window appears.
Click and slide the Hardware Acceleration: setting to full (all the way to the right).
Click OK on all open windows
Restart the computer in Microsoft Windows Vista.
To restart the computer in Microsoft Windows Vista, perform the following steps:
Click the Start button.
Click the arrow to the right of the lock icon
Select Restart.
To optimize the resolution for DVD playback in Vista, perform the following steps:
Click the Start button, and then click Control Panel.
The Control Panel window appears.
In the left-hand pane of Control Panel, click Classic View.
Double-click the Personalization icon.
Click Display Settings.
The Display Settings window appears.
Drag the slider to change Resolution: to 800x600 for a desktop computer, or in the case of a notebook computer, select the recommended resolution for your specific display type.
From the Colors: drop-down menu, click to select Medium (16 bit).
Click OK.
The Do you want to keep these settings? window appears.
Click Yes.
Optimizing refresh rate for DVD playback in Windows Vista™.
To optimize the refresh rate for DVD playback in Vista, perform the following steps:
Click Start and click Control Panel.
The Control Panel window appears.
In the left hand pane of Control Panel click Classic View.
Double-click the Personalization icon.
Click Display Settings.
The Display Settings window appears.
Click the Advanced Settings... button.
The graphics adapter properties window appears.
Click the Monitor tab.
Under Screen refresh rate: click the drop down box and select 75 Hertz.
The Do you want to keep these settings? window appears.
Click Yes.
Click OK on all open windows.
Set the Hardware Acceleration to Full in Microsoft® Windows Vista™
To set the hardware acceleration to full in the Microsoft Windows Vista operating system, perform the following steps:
Click the Start button, and then click Control Panel.
The Control Panel window appears.
In the left-hand pane of Control Panel, click Classic View.
Double-click the Personalization icon.
Click Display Settings.
The Display Settings window appears.
Click the Advanced Settings... button.
The graphics adapter properties window appears.
Click the Troubleshoot tab.
Click the Change settings button.
NOTE: The User Account Control window may appear. If so, click Continue.
The Display Adapter Troubleshooter window appears.
Click and slide the Hardware Acceleration: setting to full (all the way to the right).
Click OK on all open windows
Restart the computer in Microsoft Windows Vista.
To restart the computer in Microsoft Windows Vista, perform the following steps:
Click the Start button.
Click the arrow to the right of the lock icon
Select Restart.
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